Field Service Engineer (Software)

Job Highlights:

• We are expanding! A great opportunity to be part of the dynamic and fast-growing team.
• Excellent opportunities for career advancement.
• One of the global leaders in cleanroom automation.

Roles and Responsibilities

• Provide on-site software installation and technical support to customers, resolving complex issue related to automation software systems.
• Diagnose and troubleshoot hardware/wiring and software problems in a timely and efficient manner.
• Diagnose and troubleshoot hardware/wiring and software problems in a timely and efficient manner.
• Communicate technical solutions to customer in a clear and concise manner.
• Provide training and guidance to customer on issue resolution.
• Maintain accurate and up to date user/training and troubleshooting manuals
• Travel to customer sites (including international sites) to provide hands-on technical support.
• Dynamic work-shifts may be required on need basis.

Requirements

• Candidate must possess at least a Bachelor’s degree in Electrical/Electronic Engineering/Computer Science/Software Engineering.
• Experience in software testing and maintenance.
• Excellent leadership, communication and customer skills.
• Ability to work under pressure and in a dynamic environment.
• Strong software troubleshooting skill in Windows and Linux Environment.
• Experience in automation software support and maintenance is an advantage.
• Ability to develop software scripts and troubleshooting tools is an advantage.
• Knowledge of SECS/GEM and SEMI standards is an advantage.