Service & Installation Engineer

Roles & Responsibilities

• Lead the installation team to install company products at customer site for local and oversea.
• Manage and coordinate the installation activities. Lead and guide installation team to accomplish the installation as per schedule.
• Assist & provide guidance to the technician.
• Provide installation or service report.
• Spare part inventory control.
• Develop and maintain updated WI for installation and service for company related products.
• Attend & assist customer for machine breakdown issue.
• To be always able follow safety procedures, working carefully and with great attention to detail.
• To be able to follow detailed plans and instructions.
• Able to support production on machine assembly/ troubleshoot/ feedback field issue when needed.
• Able to attend ad hoc service and support via phone or onsite.

Education/Experience:

• Minimum Certificate, Diploma, Degree in engineering or equivalent.
• Minimum 3 years of working experience in related field.
• Willing to travel outstation/oversea occasionally for project installation/ service activities.

Skills

• Customer service, communication, fast learner, critical thinking with problem solving.
• Able to interpret CAD/ electrical drawing.
• Good technical knowledge and practical skills.
• 8D report writing.

Knowledge:

• Computer knowledge in Excel, Word and Power Point.
• Installation/ assembly machine knowledge.
• Mechanical & Electrical knowledge.