Senior QA Engineer

Roles and Responsibilities

• In charge of leading the customer quality issues response team. Manages customer returns (RMA)/quality escalations and device resolution plan in terms of business recovery, root cause analysis, corrective and preventive actions and lead cross functional problem response team to a successful closure.
• Managing and coordinating activities of functional groups outside of the quality organization to achieve internal and external customer quality requirements.
• Ensuring that proper visual aid or operator guide for inspection are available for Production and Quality Assurance Department.
• Be the content expert in reviewing change control management including change strategy, data collection plan, ECN/PCN content. Plays the governance role in ensuring the change control process is being adhered to.
• Lead SCAR process – Supplier Corrective/Preventive Action process for problem resolution and continuous improvement, including critical analysis of supplier DOE (Design of Experiment), CPK (Process Capability Index), Gauge R&R (Repeatability and Reproducibility) studies.
• Evaluate and provide input to inspection processes via inspection aids and instruction guidelines.
• Knowledge of techniques like six sigma, lean manufacturing, sampling plans and statistics: utilizing these techniques as appropriate per company or industry recognized standards.
• Provides training and guidance to peers and other departments on quality requirements and guidance.
• Takes the initiative to suggest systems and process improvements: increase product safety; increase product consistency and conformance to requirements; improve production efficiency and communication; reduce operating and scrap costs.
• Reads schematics and mechanical drawings and provides input into revisions as needed.
• Participate in Design and Process Failure Mode Effect Analysis (DFMEA) and Process Failure Mode Effect Analysis (PFMEA).
• May perform other duties and responsibilities as assigned

Requirements

Education / Experience:

• Candidate must be minimum a bachelor’s degree in engineering or applied sciences.
• Minimum 5 – 10 years’ related experience in quality assurance, process engineering or similar function.
• Possess strong leadership skills and high motivation towards leadership.

Skills / Training:

1. Excellent communication and interpersonal skills with ability to interact well with colleagues and business associates.
2. Possess strong leadership skills and high motivation.
3. Strong commitment to task assigned and a self-starter.
4. Knowledge in statistics, SPC and related quality methodologies is a plus.

Knowledge:

1. Knowledge in ISO9K, ISO14K and ISO45K and internal quality audit will be an advantage.
2. Prior knowledge in industrial equipment design, assembly and control system is highly desirable